N. process to do everything in your power to never lose a guest. Follow guest response procedures to ensure that the guest is delighted.

程序，在自己权利范围内尽力挽回客人的信心，按照跟进程序来处理客人的投诉，确保对方称心如意。

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Guest: We'd like to have break fast in our room tomorrow; would you please arrange n for us?

客户：明天我想在房间里吃早餐，你能为我安排一下吗？

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Guest: We'd like to have break fast in our room tomorrow; would you please arrange n for us?

客户：明天我想在房间里吃早餐，你能为我安排一下吗？

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