Data can be collected from actual customers or mystery customers.
可以从真是的顾客或神秘的顾客那里收集数据。
For example, Damon has mystery customers-researchers acting as customers-make phone calls to his help desk team.
比如，Damon有神秘顾客-扮成顾客的调查者-打电话给他们。
"Feedback from mystery customers should not be the only standard to judge employees," he said. "Companies should be more focused on improving customer service than policing employees."
他说：“神秘顾客的反馈不应该成为衡量员工的唯一标准，公司应该更多的把注意力集中在如何提高客户服务水平上而非员工监控上。”
"We give rewards to employees based on reports from mystery customers, and this will stimulate their enthusiasm at work," said ji Li, corporate communications manager of Beijing McDonald's Food.
“我们基于神秘顾客检测报告给员工颁发奖金，这样做可以激起员工的工作热情”北京麦当劳集团沟通经理季李说。
and FamilyGetaway.com, which sell hotel packages, have launched "mystery auctions," in which customers bid for hotel packages at discounted rates without knowing the property's identity.
销售酒店打包产品LuxuryLink.com和FamilyGetaway.com，则推出了“神秘拍卖”（“mystery auctions”）活动，让客人以折扣价格竞拍酒店打包产品，但事先不公开酒店信息。
Through customer surveys, focus group meetings and mystery shopper surveys, we gather market information to enable our clients to react promptly to customers' needs and outmaneuver competition.
我们透过市场调查，焦点小组讨论和神秘顾客调查收集及分析市场资讯，帮商家对于顾客需求做出明智的反应。
There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.
使客户满意没啥巨大旳奥秘，给他们制造优质产品并尊重他们，就那么简单。
There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.
使客户满意没啥巨大旳奥秘，给他们制造优质产品并尊重他们，就那么简单。
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