In both years the vast majority of complaints concerned flight delays, cancellations, mishandled baggage, and customer service.
在这两年中，绝大多数投诉都与航班延误、航班取消、行李处理不当和客户服务有关。
Although according to a 2008 baggage report by SITA, the aviation industry lost 12.4 billion in 2007 as a result of mishandled baggage.
国际航空电讯协会(SITA) 2008行李报告称，2007年，航空业因为行李处理不当损失了124亿美元。
Although according to a 2008 baggage report by SITA, the aviation industry lost 12.4 billion in 2007 as a result of mishandled baggage.
国际航空电讯协会(SITA) 2008行李报告称，2007年，航空业因为行李处理不当损失了124亿美元。
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