The Service Profit Chain theory tells that if the securities companies want to heighten the service quality, it is two key links to improve staff's satisfaction and customer satisfaction.
“服务利润链”思想表明，要改善服务质量，提高员工满意度和顾客满意度是两个关键环节。
The Service Profit Chain theory tells that if the securities companies want to heighten the service quality, it is two key links to improve staff's satisfaction and customer satisfaction.
“服务利润链”思想表明，要改善服务质量，提高员工满意度和顾客满意度是两个关键环节。
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