The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.
这是个给予或接收各种形式的反馈意见的过程，反馈包括各种评价、意见、观察报告或分析，通过这些反馈决定现行客服工作系统是否有效，是否值得继续运行。
The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.
这是个给予或接收各种形式的反馈意见的过程，反馈包括各种评价、意见、观察报告或分析，通过这些反馈决定现行客服工作系统是否有效，是否值得继续运行。
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