According to Garbrand, customer satisfaction equals perception of performance divided by expectation of performance.

据Garbrand，客户满意度等于知觉的性能除以预期的效果。

youdao

According to Garbrand, customer satisfaction equals perception of performance divided by expectation of performance.

据Garbrand，客户满意度等于知觉的性能除以预期的效果。

youdao