Service is an invisible product. It is the result of service offering process. The control of service process has directon influence on the service quality.
服务是一种无形产品，它是服务提供过程的结果，服务过程的控制直接影响服务质量。
Service is an invisible product. It is the result of service offering process. The control of service process has directon influence on the service quality.
服务是一种无形产品，它是服务提供过程的结果，服务过程的控制直接影响服务质量。
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