With regard to the customer pyramid model, this paper proposes how to conduct classified management for core customer and non-core customer.
有必要以顾客金字塔模型为指导,提出如何对顾客分类管理的措施,从而对核心顾客和非核心顾客分类进行管理。
Firstly, the paper introduces 3c method and the pyramid tool in customer Relationship Management, points out that the logistics enterprise also needs the work of customer segmentation.
本论文首先介绍了客户关系管理的3C方法以及方法中的客户金字塔工具,指出物流企业也需要客户细分的工作。
Firstly, the paper introduces 3c method and the pyramid tool in customer Relationship Management, points out that the logistics enterprise also needs the work of customer segmentation.
本论文首先介绍了客户关系管理的3C方法以及方法中的客户金字塔工具,指出物流企业也需要客户细分的工作。
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