Hold customer focus groups.

把握客户关注的组。

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We believe it was listening to marketing focus groups, but it failed to watch customer behavior.

我们相信他们是听取了市场关注组的意见，但是他们没有看到顾客的习惯。

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Use various methods to collect customer feedback (surveys, focus groups, interviews, observation, etc. ) and understand the strengths and weaknesses of each approach;

运用多种方法收集顾客的反馈（调查、焦点小组、访问、观察等）并且理解每一种方法的优劣势；

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Use various methods to collect customer feedback (surveys, focus groups, interviews, observation, etc. ) and understand the strengths and weaknesses of each approach;

运用多种方法收集顾客的反馈（调查、焦点小组、访问、观察等）并且理解每一种方法的优劣势；

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