Discussed the relationship between SCM and CKM, and analyzed the content and tactics of CKM in SCM.
探讨了供应链管理和客户知识管理之间的关系，分析了供应链中客户知识管理的内容与策略。
In the philosophy of CKM, customer knowledge is regarded as the important resource of the enterprises.
在CKM的理念中，客户知识被视为企业的重要资源。
The corporate knowledge strategic gap in customer knowledge is analyzed based on survey and audit of the current state of corporate CKM.
通过企业客户知识管理现状调查和审计工作，对企业客户知识战略差距进行了分析。
Basic activities are the flows of CKM and assistant activities include lead, organize environment, manpower capital and information technology.
基本活动是客户知识管理活动的流程，辅助活动包括领导、组织环境、人力资本和信息技术。
The last part of the thesis provides Suggestions aiming at problems in CKM practices of China enterprises and points out the direction for later study.
最后针对目前我国企业客户知识管理实践中的问题，提出建议，并指出今后研究的方向。
This thesis focuses on Customer Knowledge Management research in Digital's China company, discusses and draws the suitable strategy of the company's in CKM project.
本论文主要对神州数码公司的客户知识管理进行研究，讨论适合神州数码公司的客户知识管理策略。
The creative model of customer knowledge management (CKM) in this text mainly includes two components: main activities and auxiliary activities of customer knowledge management.
本文创造性的构建了客户知识管理(CKM)模型，该模型主要包括两个组成部分：客户知识管理的主要活动和辅助活动。
At first, this thesis, by studying at best practices of home and abroad's CKM, comes to the common and general strategy, it could be looked as the basis of following specific research.
本论文首先，通过研究国内外客户知识管理的最佳实践，得出这类企业的共性和一般性的策略，作为下文针对性研究的参考。
The project mainly covers the determination of CKM strategy, implementing procedures and milestones, as well as the major factors in these procedures such as cut-in point, team, culture and stimuli.
规划的内容主要包括了确定客户知识管理的战略、实施的步骤及里程碑以及实施过程中的关键问题，包括切入点、团队、文化和激励等。
The project mainly covers the determination of CKM strategy, implementing procedures and milestones, as well as the major factors in these procedures such as cut-in point, team, culture and stimuli.
规划的内容主要包括了确定客户知识管理的战略、实施的步骤及里程碑以及实施过程中的关键问题，包括切入点、团队、文化和激励等。
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