Liang, the director of customer service and call center operations.
客户服务与呼叫中心运营总监
Paper work for the general call center design and call center operations based on system design also has a good reference for.
论文的工作对于一般呼叫中心的设计和基于呼叫中心的业务系统的设计也具有较好的借鉴作用。
Supports call-center productivity and Internet-enabled customer self-service and improves overall operations.
支持呼叫中心效率和基于Internet的客户自助服务，改进了总体操作。
And an operations manager can't change a call center process without it updating the CRM workflow.
如果没有IT去升级CRM的工作流，运营经理就不能更改呼叫中心的流程。
When response time is slow, it is a good idea for the DBA to know prior to getting a call from the operations center.
当响应时间变慢时，DBA如果能在接到操作中心的电话之前就知道这一点就好了。
When response time is slow, it is a good idea for the DBA to know prior to getting a call from the operations center.
当响应时间变慢时，DBA如果能在接到操作中心的电话之前就知道这一点就好了。
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