高的顾客感知服务质量才有可能得到高的服务生产率。
High customer-perceived service quality can be obtained high service productivity.
英语培训；顾客感知服务质量；交互质量；服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
公司应该通过提高顾客感知服务质量进行更有效的服务质量管理。
The company should pass the exaltation customer feeling to know the service quality to carry on more valid of the service quality management.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
本文结合顾客感知服务质量衡量体系，从建立长期顾客关系的角度对这一问题进行了探索性的研究。
Combined with measurement system of perceived service quality, this paper carries on research to this problem in term of establishing long-term customer's relation.
而在服务质量传递系统中，有诸多因素影响着服务质量传递的效率，并最终使顾客感知服务质量的效果有所损失。
Many factors would affect the efficiency of transmitting service quality and customers could perceive the losses in transmitting service quality.
主题酒店顾客感知服务质量调查问卷一、您对主题酒店服务质量的评价：第一栏是主题酒店的产品构成要素，第二栏是对要素重要性的评价，第三栏是实际感受 评价，数字代表…
The first column is the products in theme hotel, the second column is the evaluation about the importance of products, and the third column is the actual perceived value.
以顾客感知为手段，改善汽车行业服务质量的认同。
Perceive it for the means with the customer, improve the approval of the service quality of automobile trade.
SERVQUAL是一种用来测度服务质量的特定技术和方法，其核心是利用来自顾客对服务的期望和感知信息来判断服务质量。
SERVQUAL is a kind of method to estimate service quality, and its core is to judge the service quality with customers' expectation and perception about service.
服务质量带有很大的主观性，是顾客感知的服务质量。
The service quality, which is apperceived by the customer, is subjective to a large degree.
顾客满意是一个宽泛的概念，通过顾客对企业服务质量的感知而体现出来。
It is a cryptical concept, can be perceived through the service quality of enterprise.
服务质量水平是由顾客对服务的期望和感知之间的差异决定的。
Service quality depends on the difference between customers' expectations and perceptions of the service.
服务质量对顾客的行为意向没有直接作用，通过顾客感知价值和顾客满意间接作用。
The service quality doesn't act on the customer's behavior directly, but through the customer perceptive value and customer satisfaction indirectly ACTS on.
过去的研究显示，顾客参与会对服务质量的感知水平与满意度造成影响。
Past research shows that customer participation will affect their attitude toward service quality.
文章拟从感知服务质量与顾客忠诚关系的角度探讨二者之间的模型建构，并初步探讨了该建构对餐饮企业的实践意义和启示。
This article intends to explore for a model construction with respect to the relationship between the perceived service quality and the customer loyalty, and...
服务质量不仅取决于企业实际提供的功能质量和技术质量，而且还取决于顾客的期望与感知之间的对比。
Service quantity is not only on functional quality and technical quality which enterprises provide, but on contrast between customer expectation and customer perception as well.
并从消费者行为对金融服务购买决策的影响描述了顾客对商业银行服务质量的感知过程。
In addition the authdr uses the function-model and the technique-model to describe the customers-perceiving service quality of the commercial banks.
感知服务质量、交易性顾客满意、累积性顾客满意之间形成了一个闭环，在一定程度上互为因果。
Perceived service quality, transactional customer satisfaction and cumulative customer satisfaction form a closed loop, to some extent each other.
服务接触是服务管理研究的一个重要方面，是提升顾客感知价值和服务质量，达到顾客满意的关键环节。
Service encounter, an important aspect in service management, is the key to improve customer perceived value and service quality so to achieve customer satisfaction.
本文以婚纱影楼的服务质量作为研究对象，从顾客感知的角度，探讨婚纱影楼的服务质量管理问题。
This paper focus on service quality of Wedding photography, from the customers perception, to study service quality management of Wedding photography studio.
所以企业要想具备区别于竞争对手的优势就必须提高顾客的感知服务质量。
The level of service quality is largely a customer perceived quality, depending on the customer's service expectations and service perceptions.
所以企业要想具备区别于竞争对手的优势就必须提高顾客的感知服务质量。
The level of service quality is largely a customer perceived quality, depending on the customer's service expectations and service perceptions.
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