服务失败会降低顾客的满意度和忠诚度，但这不等于企业就一定会失去顾客。
Service failure decreases customer satisfaction and destroys customer loyalty, which doesn't mean that the company will certainly lose customers.
服务失败会降低顾客的满意度和忠诚度，但这不等于企业就一定会失去顾客。
Service failure decreases customer satisfaction and destroys customer loyalty, which doesn't mean that the company will certainly lose customers.
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