消费者对顾客价值的具体感知和评价按照感知质量、情感价值、感知损失、社会价值依次降低；
Among them, customers' actual perception and evaluation on customer satisfaction is gradually lower according to service quality, products quality, (employee quality and money cost), enterprise image;
消费者对顾客价值的具体感知和评价按照感知质量、情感价值、感知损失、社会价值依次降低；
Among them, customers' actual perception and evaluation on customer satisfaction is gradually lower according to service quality, products quality, (employee quality and money cost), enterprise image;
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