最后,通过分析用户评价结果,提出提升网上银行服务质量的管理策略和建议。
Finally, we hope the Banks understand more about the standard the customers use to evaluate thee-service quality through the results of questionnaires.
并从消费者行为对金融服务购买决策的影响描述了顾客对商业银行服务质量的感知过程。
In addition the authdr uses the function-model and the technique-model to describe the customers-perceiving service quality of the commercial banks.
在国内银行业中,排队等待问题是困扰银行管理、影响银行服务质量和服务水平的重要因素。
In the domestic banking industry, waiting troubled bank management problems affecting the level of banking service quality and service an important factor.
而这些努力也并没有白费,在研究机构JDPower对美国大型银行客户服务质量所进行的排名中,TD位居中大西洋区榜首。
All of this seems to work. JD Power, a research firm, ranks it top for customer service among large Banks in America's mid-Atlantic region.
客观上,这把国有银行推向增强透明度,升级服务质量,多样化信贷风险。
Objectively, it helped push the state-owned Banks toward intensification, upgrading of service quality and diversification of loan and credit risks.
那家小银行的服务质量一向口碑不佳。
该文收集了7家中资银行在全国50个城市的1789个零售顾客的服务质量、顾客满意度和顾客忠诚度数据。
Through CATI system, 1789 customers' service quality evaluation data about their 7 retail banking suppliers are collected from 50 cities of China.
虽然很少有消费者在服务质量方面这一类评价服务银行“非常好”,但瑞士银行表现最好。
While few consumers rated their Banks as "very good" in the variety of service quality areas, the Swiss Banks fared best.
如何消除服务质量的波动,充分拓展服务质量提升的空间,赶超跨国银行的服务水准,是摆在学者和业界人士面前的新课题。
How to eliminate fluctuation of service quality and expand the improvement ability to catch up with the world standard is the new topic for the scholars and practitioners.
六西格玛质量管理体系独特的理念和灵活的实施思路符合服务质量管理的特点,能够提供数量化的方法和思路来管理银行服务的流程。
The unique idea and flexible approaches according with the characteristics of service quality management can provide quantitative methods to manage the process of banking services.
为了提高服务质量、使顾客感到愉悦,日本大垣共立银行在自动提款机上安装了轮盘赌游戏。
A roulette wheel pops onto the screen of automatic teller machines when customers of Ogaki Kyoritsu Bank Ltd. finish transferring funds.
这种新的银行经营方式极大地扩宽了金融服务领域,提高了金融服务质量,降低了银行服务成本。
Such new banking management method infinitely expanded the service domains in finance, improved the quality of services in finance, and reduced the cost of banking services.
这种新的银行经营方式极大地扩宽了金融服务领域,提高了金融服务质量,降低了银行服务成本。
Such new banking management method infinitely expanded the service domains in finance, improved the quality of services in finance, and reduced the cost of banking services.
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