郑重承诺：所售商品如被海关扣留，无条件重新发货或者全额退款。
Solemn promise: the sale of goods detained by customs such as the unconditional re-delivery or full refund.
对不起，负责您这项业务的人刚来不久，所以……我们马上给您重新发货。
Sorry. The person in charge of your company's supplies is a new-comer, so... We'll resend the products to you very soon.
如果你的商品在商家承诺的日期内没有送达，你可以要求重新发货或是退款。
If your products don't arrive by the delivery date the company promised, you can request a reshipment or refund.
另请注意，为了让我们重新发货或退款，我们需要从你们当地的海关证明这个包裹不会因为任何原因被卡住。
Please also be advised that in order for us to issue a replacement or refund, we would need proof from your local customs that the package is not being held for any reason.
另请注意，为了让我们重新发货或退款，我们需要从你们当地的海关证明这个包裹不会因为任何原因被卡住。
Please also be advised that in order for us to issue a replacement or refund, we would need proof from your local customs that the package is not being held for any reason.
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