酒店服务人员必须学会进行情绪状态的自我调节，使之符合工作需要。
The hotel service personnel should learn to adjust their own emotional state fit for work.
方法：采用角色压力量表和职业倦怠量表(MBI - GS)对412名酒店服务人员进行问卷调查。
Method: 412 hotel attendants were assessed by role stress scale and MBI-GS.
酒店服务很好，每个服务人员都不错，给人一种很亲切的感觉。
The staff were very helpful and attentive, most with a good standard of English.
酒店服务很好，每个服务人员都不错，给人一种很亲切的感觉。
The staff were very helpful and attentive, most with a good standard of English.
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