需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
人们一贯高估自己通过邮件有效处理问题的能力。
People consistently overestimate their ability to communicate effectively with email.
这类用户依赖于电子邮件、编辑器和应用程序的高级功能，而且可能对电脑的图像处理和计算能力有很高的要求。
These users are dependent on the advanced features of email, editors, and applications, and they can have heavy graphical or computational requirements as well.
这类用户依赖于电子邮件、编辑器和应用程序的高级功能，而且可能对电脑的图像处理和计算能力有很高的要求。
These users are dependent on the advanced features of email, editors, and applications, and they can have heavy graphical or computational requirements as well.
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