哦，关于这件事我非常抱歉。
发生了这件事我非常抱歉。
这件事我非常抱歉。
我们非常抱歉对你造成的困难。为这件事情而给你造成的不便请接受我最深切的道歉。
We are terribly sorry that we made so trouble for you. Please accept our deepest apology for any inconvenience this matter has caused you.
我非常抱歉，小姐/先生，是我们出差错了，我马上改正过来。/ 我马上去查这件事。
I'm terribly sorry, madam / sir. There could have been some mistakes. I'll have it corrected at once. / I'll look into the matter at once.
发生了这件事情，我感到非常抱歉。
对于这次的失误，我感到非常抱歉，我们会深刻反省这件事情，并且从中吸取教训，今后会认真仔细对待客人的每一次询价；交货时间；
For the mistake, I feel very sorry that we can deep reflection this matter, and draw lessons, will treat guests carefully every inquiry, Time of delivery;
对于这次的失误，我感到非常抱歉，我们会深刻反省这件事情，并且从中吸取教训，今后会认真仔细对待客人的每一次询价；交货时间；
For the mistake, I feel very sorry that we can deep reflection this matter, and draw lessons, will treat guests carefully every inquiry, Time of delivery;
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