服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。
The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.
服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。
The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.
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