在众多研究中,补救服务公平性与行为意向的关系探讨成为一个热门话题。
Among all the research, the study on the relationship between perceived justice with service recovery and customer behavior intention is the hot topics.
本研究在已有文献的基础构建了补救服务公平性、二次满意和行为意向的关系模型。
After the interviews with interrelated documents, the research model is constructed with perceived justice with service recovery, customer's recovery satisfaction and behavior intention.
即使是合同上已经规定了服务故障时候的补救措施,您还是可以与对方重新谈判以获得更有利的条款。
Even if the contract specifies some type of remediation for service failure, you can apply leverage to negotiate better terms.
补救措施是设置Web服务提供者使用一个数据源(DataSource),然后在WebSphere中为该数据源设置用户。
The remedy is to set up the Web Service Provider to use a DataSource and then set up the user for that DataSource in WebSphere.
而且此时也是一个很好的时机去深入讨论现有合同中所存在的问题,比如服务失效时的补救措施。
This is a good time to discuss issues in the existing contract that need to be addressed, such as remediation in the event of a lapse of service.
如果服务供应商在指定的期限内未能兑现定义的性能水平,客户将获得权利和补救措施。
If the provider fails to meet defined performance levels over the course of specified time periods, the client obtains rights and remedies.
诚然,这样做在短期内可以削减成本,但是往往会使产品和服务的质量低下,结果是补救、返工的成本奇高无比。
It is true that costs may be cut in the short run, but often the product or service is of such a low quality that repair and rework costs go through the roof.
补救的方法是将decorator 关联到所有的DB引擎项目上,并让 decorator图标只有当服务器在运行时才可以编程控制。
The fix is to tie the decorator to all DB Engine projects and apply the decorator image programmatically only when the server is running.
作为客户服务的一项重要内容,分行应及时对投诉采取补救措施,不得拖延时间。
As a matter of customer service, the redressal of complaint should be in place without any loss of time.
有效的服务补救不但有利于顾客重新获得满意,还能增强顾客对企业的形象认知。
Effective service recovery could not only satisfy customers renewedly, but also increase customer awareness of the company image.
做好内部员工的内部服务补救从而拥有满意员工对于提高顾客满意度有着重要作用。
Completes the internal staff's internal service recovery, thus has satisfies the staff regarding to enhance the customer degree of satisfaction to have the influential role.
经常亲自证实餐厅客人得到的是最好的服务,跟进服务补救并采取行动计划。
Personally and frequently verifies that guests in the outlet are receiving the best possible service and responsible for all guest recovery and corrective actions.
因此,供电企业采取及时恰当的服务补救措施是非常必要的。
Therefore, it is necessary that the enterprise take appropriate remedial measures of service.
对于企业而言,服务补救不是被动地被顾客要求而产生的,而是主动地采取一系列的措施和预防手段。
The service recovery is not passively, but is on own initiative adopts a series of measures and the prevention method which is requested by the customer to produce to the enterprises.
服务补救是为了提高顾客满意度、保留顾客、培养顾客忠诚度、最终提高企业利润。
Service recovery is to increase customer satisfaction, to retain customers, to develop customer loyalty, and ultimately, to improve a corporate's profit.
服务补救是图书馆服务系统的一个重要组成部分,对图书馆功能的实现有着极为重要的意义与价值。
Library service remedy is an important part of the system of library service, which is of great significance to the realization of the function of library.
文章从了解服务补救的概念入手,阐述了图书馆实施服务补救的几项措施。
This paper has explained the concept of service remedy and expounded measures of service remedy.
你的服务补救计划是怎样的?
服务补救作为服务营销理论,已逐步应用到医院的服务实践中去。
Service recovery as a theory of services marketing has gradually been applied to hospital services.
问卷内容包括服务失误情况调查、服务补救情况调查和顾客期望中的服务补救调查。
The questionnaire content including the service fault situation investigation, the service recovery situation investigation and the customer expects the service recovery investigation.
成功的服务补救,可将失望的读者转化为忠诚读者,甚至比从未发生过服务失败更对图书馆有好感。
A successful remedy in reader service can turn disappointed readers into loyal readers, and can bring a good impression of library even more.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
因此,追踪服务机制必须进行,以发现和确认需要补救措施。
Therefore, a mechanism for follow-up must be in place to uncover and identify patterns that may require remedial action.
一线员工的服务补救绩效对顾客补救后的满意度起着重要作用。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.
然后基于对服务质量的新评价思想,提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of service recovery are also discussed.
一项好的服务补救措施,能将不满意读者转变为忠诚读者,从而树立起图书馆良好的形象。
A good service remedy can make unsatisfied readers become loyal readers, therefore established a good reputation of the library.
一项好的服务补救措施,能将不满意读者转变为忠诚读者,从而树立起图书馆良好的形象。
A good service remedy can make unsatisfied readers become loyal readers, therefore established a good reputation of the library.
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