接着采用线分类法和面分类法相结合的方法建立质量工具知识的分类体系；
And establishing quality tools knowledge classification combining surface classified method and line classified method.
但是，如果分类法试图捕捉所有可能出现的问题，它们就会太笨拙，不适合呼叫中心职员等一线人员使用。
However, if the taxonomies try to capture all possible problems, they become too unwieldy to use for front-line personal like call center employees.
通常情况下，分类法专家会研究现有的数据库、Web站点、组织图表、产品线、其他遗留数据库、词汇列表和产品文档，从而了解现有的分类。
Typically, taxonomists look at existing databases, Web sites, organizational charts, product lines, other legacy databases, term lists, and product documentation to tease out existing categories.
通常情况下，分类法专家会研究现有的数据库、Web站点、组织图表、产品线、其他遗留数据库、词汇列表和产品文档，从而了解现有的分类。
Typically, taxonomists look at existing databases, Web sites, organizational charts, product lines, other legacy databases, term lists, and product documentation to tease out existing categories.
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