从社会环境、商业、组织和个人的角度分析了电子商务的信息安全问题，提出一个全面的信息安全管理框架。
Information safety of electronic commerce was considered in the view of social environment, business, organism and personal. A comprehensive safety management framework was presented.
本文首先介绍了CRM的产生与内涵，并从经营管理的角度，论述了CRM对传统企业的冲击和企业在电子商务环境下的CRM模式。
The thesis introduce the CRM's birth and meaning, discuss the impact of CRM to tradition business and the mode of the CRM in circumstance of E-commerce from the eye of the management.
本文首先介绍了CRM的产生与内涵，并从经营管理的角度，论述了CRM对传统企业的冲击和企业在电子商务环境下的CRM模式。
The thesis introduce the CRM's birth and meaning, discuss the impact of CRM to tradition business and the mode of the CRM in circumstance of E-commerce from the eye of the management.
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