热情耐心地处理游客投诉，并上报主管部门。
Receive and dispose the complaint sincerely, report the opinion to director management.
工作人员显然被我的计划吓了一跳，但她依然热情耐心地回答了我的所有问题，脸上始终挂着微笑。
The attendant, though obviously astonished by my plan, was nevertheless patient and hospitable, answering all my questions with a smile on her face.
而北京还有一道独特的风景线，那就是每天站在公交站为来往行人指路的市民志愿者，他们每天带着微笑，热情地帮助每一位需要帮助的人，耐心地解答每一位游客的询问。
There are also a great number of citizens in Beijing who volunteer to show the way to people. Every day they appear at bus stops to offer help to those who need directions.
而北京还有一道独特的风景线，那就是每天站在公交站为来往行人指路的市民志愿者，他们每天带着微笑，热情地帮助每一位需要帮助的人，耐心地解答每一位游客的询问。
There are also a great number of citizens in Beijing who volunteer to show the way to people. Every day they appear at bus stops to offer help to those who need directions.
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