组织如何确定顾客满意、不满意和忠诚？
HOW do you determine CUSTOMER satisfaction, dissatisfaction, and loyalty?
客户满意和忠诚与企业收益密切相关。
Loyalty and customer satisfaction, meanwhile, forge an intimate connection with the bottom line.
感知价值对顾客满意和忠诚均有显著正向影响。
The variable of perceived value had obvious effect on customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
通过为他们提供有针对性的产品和服务，通过他们的满意和忠诚，为企业带来利润，是公司实施客户关系管理的预期效果得以实现。
By providing products and services that aim at them, FedEx can realize customers, satisfaction and loyalties, to get the profit and arrive at the expected result of CRM.
一个工人对他或她的工作的满意程度是非常重要的，因为它影响着工人的忠诚度，在工厂的效率和生活的质量。
A worker's satisfaction with his or her job is important because it affects employee loyalty, efficiency in the workplace and quality of life.
然而，这些同样的公司也在企图通过提高客户的忠诚度和满意度来得到新的或额外的业务，如提交更好的个性化服务。
Yet, these same firms are also trying to drive new or additional business by increasing customer loyalty and satisfaction through better personalization and service delivery.
酒店评论不但给酒店提供了改进服务的机会，还可以从中发现改进服务、增加客人的满意度和忠诚度的机会，甚至能因此减少运营成本。
Guest reviews not only offer hotels a chance for service recovery, they also can uncover opportunities for improvement, driving satisfaction and loyalty, and even reduce operating costs.
能够使顾客满意、员工忠诚的公司能够持续地盈利；而顾客和员工都不满意的公司通常利润在不断下滑、股票价格也很低。
Profitable firms are those withsatisfied customers and loyal employees; firms with dissatisfied customers anda disgruntled workforce are more likely to have declining profits and a lowshare price.
研究发现满意、信任和承诺是普通顾客向忠诚顾客转化时心理变化的三个阶段。
The findings indicate that satisfaction, trust and commitment are the three stages of psychological change from ordinary customers to loyal customers.
顾客忠诚源于对旅游区所提供价值的满意和认同。
Customer Loyalty originates from the satisfaction and identification of the value provided by tourism areas.
服务营销的基本理念是通过提高顾客满意度，赢得顾客忠诚，最终实现企业经营绩效的改进和企业长期利润的增长。
The basic idea service marketing is that the enterprise realizes to improve management and the long-term profit through enhancing the degree of customer satisfaction and winning the loyal customer.
CRM的目的是为了提高客户的业务融合客户满意度和忠诚流程与技术整合。
CRM's purpose is to enhance customer satisfaction and retention by alignment of customer business processes with technology integration.
顾客满意和员工忠诚是处于激烈竞争环境下电信企业难以复制的竞争优势，是企业的宝贵资产。
In the world of brutal competition, customer satisfaction and employee loyalty is hard-produced advantage and important asset to telecom enterprises.
公司将遵循“忠诚、友善、勤奋、进取”的精神，竭诚为海内外各界提供优质产品和满意的服务。
The company will follow "loyalty, friendly, hard-working, enterprising spirit of", wholeheartedly for everywhere to provide high quality products and satisfying service.
现代服务营销理论是以客户满意和客户忠诚为核心的。
Modern Service Marketing Management theory is taking the customer satisfaction and customer loyalty as a core.
营销研究多次表明满意的顾客会忠诚于企业，他们不仅会重复购买，而且还会对企业和企业的产品作口碑宣传。
Studies have repeatedly indicated that highly satisfied consumers not only stay loyal longer with the company but also talk favorably about the company and its products.
面对国内管理培训市场日趋激烈的竞争，各培训企业均面临着客户满意度和忠诚度较低的状况。
Training companies are facing low customer satisfaction and customer loyalty in the fury market competition in China.
顾客购买行为指顾客满意和顾客忠诚。
Customer purchasing behavior includes customer loyalty and customer satisfaction.
只有这样，才能提高顾客的满意度和忠诚度。
Only in this way can customer satisfaction and customer loyalty be improved.
不断稳固企业与顾客、特别是老顾客的关系，提升顾客的满意度和忠诚度，会员制是一种行之有效的方式。
Membership system is a practical method to stabilize the relationship between the company and its customers, especially the frequent customers, and improve the customer satisfaction and loyalty.
服务职能质量对于创造顾客价值，提高顾客满意度和忠诚度有重要影响。
Hotel service function quality plays an important role in creating customer values and enhancing customer satisfaction and loyalty.
客户关系管理是一种旨在改善企业与客户之间关系，提高客户忠诚度和满意度的新型管理机制。
Customer's relation management is an new - type mechanisms of management which aims at improving the relation between the enterprise and customer, improving the customer's loyalty and satisfaction.
增强客户满意度和忠诚度。
模型主要以顾客价值各构成及驱动因素和基于顾客行为的企业竞争优势为基础，以顾客满意和顾客忠诚为中介变量。
The model is based on the customer value as well as their structures and drive factors, and competitive advantage, customer satisfaction and customer loyalty are the middle variable of the model.
电力营销客户关系管理可以改善客户关系，提高客户的满意度和忠诚度，增强企业核心竞争力。
Power marketing customer relationship management can improve customer relationship, increase customer satisfactory index and improve core competition capability of enterprise.
电力营销客户关系管理可以改善客户关系，提高客户的满意度和忠诚度，增强企业核心竞争力。
Power marketing customer relationship management can improve customer relationship, increase customer satisfactory index and improve core competition capability of enterprise.
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