第四，这里并没有描述用户感情的缺陷，因此开发者根本不知道顾客的满意水平，一直到发布以后。
Fourth, there are no defect attributes that describe users' feelings, so developers can never know the customer satisfaction level until after release.
没有满意的顾客，企业也不可能生存。
Without satisfied customers, companies cannot survive either.
我们的项目有三个质量目标：及时递交产品，确保发布之前没有我们没有发现的缺陷以及达到顾客的高度满意。
We have three quality objectives for our project: deliver the product on time, ensure no defects escape our attention prior to release, and achieve high customer satisfaction.
我一直都质疑我的判断力和决策力。我时常在想，生意是不是还稳定？我们有没有能力变革？我们的服务顾客满意吗？
I am constantly questioning my judgment and decisions. Is the business stable? Are we capable of change? Are we responding to our customers?
需要退货的时候，没有一家公司能够优先考虑使用便捷，或者尊重顾客的权利，保证满意，以及照顾老客户。
Nocompany can top them for ease ofuse or for respecting consumer rights when itcomes to refunds, ensuringsatisfaction, and taking good care of loyalcustomers.
顾客抱怨是一种满意程度低的最常见的表达方式，但没有抱怨并不一定表明顾客很满意。
Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction.
感到满意的顾客通常是没有怨言的。
服务质量对顾客的行为意向没有直接作用，通过顾客感知价值和顾客满意间接作用。
The service quality doesn't act on the customer's behavior directly, but through the customer perceptive value and customer satisfaction indirectly ACTS on.
顾客的期望对顾客满意度并没有直接影响。
It is found that customers' expectations do not directly effect customer satisfaction.
顾客满意度报告仅仅基于顾客满意度调查表，实际的交付业绩没有分析，如超额运费，交付产品的PPM。
The customer report was only based on customer Satisfaction Survey, the delivery performance was not analyzed, such as premium freight and delivered product PPM.
我们的目标是全面达到顾客满意，为了实现这个目标，我们从各方面想客户所想，急客户所急。除此之外，我们有能力积极主动地为客户解决客户没有考虑到的问题。
To achieve our aim 'customer satisfaction ', we give all-wave consideration to customer. In addition, we are capable of solving problems which not be reckoned with by customer on our own initiative.
提出“员工第一，顾客第二”的管理理念，也就是说没有满意的员工，就没有满意的宾客。
Proposed "staff first, customer second" the management idea, i. e. does not have satisfaction staff, does not have satisfaction guest.
没有对顾客满意程度的测量就无法持续改进企业的质量管理体系。
We won't improve business's quality management system without customer satisfaction's test.
没有顾客满意，就没有顾客忠诚。
员工满意度对顾客满意度没有直接影响，而是透过员工忠诚度、顾客感知质量、顾客感知价值对顾客满意度产生间接影响；
The employees'satisfaction had no direct effect on customers'satisfaction, but indirect effect through the employees'loyalty, customers'perceived quality and perceived value.
然而现有的顾客满意度和忠诚度的测量与评价体系在餐饮业还没有得到很好的应用。
However, the existing satisfaction and loyal measurement and evaluation system has not been properly applied in the Catering Industry.
然而现有的顾客满意度和忠诚度的测量与评价体系在餐饮业还没有得到很好的应用。
However, the existing satisfaction and loyal measurement and evaluation system has not been properly applied in the Catering Industry.
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