本研究中旅游业服务失误的原因分为核心服务抱怨、服务态度抱怨和特殊需求抱怨；
The complaint about the tourism service failure is divided into kernel service complaint, service attitude complaint and special demand complaint;
本研究中旅游业服务失误的原因分为核心服务抱怨、服务态度抱怨和特殊需求抱怨；
The complaint about the tourism service failure is divided into kernel service complaint, service attitude complaint and special demand complaint;
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