然而，这些同样的公司也在企图通过提高客户的忠诚度和满意度来得到新的或额外的业务，如提交更好的个性化服务。
Yet, these same firms are also trying to drive new or additional business by increasing customer loyalty and satisfaction through better personalization and service delivery.
企业通过与客户一起解决服务问题来有效处理退货，实际上会提高客户对他们企业的忠诚度。
Companies that handle returns effectively-by working with customers to resolve service issues-can actually improve a customer's loyalty to their firm.
这对于建立忠诚度来说至关重要，没有什么比曾体验过最佳服务的客户觉得失望更加糟糕的事情。
This is crucial for building loyalty, and there is nothing worse than letting a customer down after they have a good experience.
当做的好的时候，自助服务甚至能增加客户忠诚度。
When done well, self-service can even increase customer loyalty.
这很重要，因为软件即服务模型依赖于忠诚度，基于顾客看到你每月收费不会退缩的主意。
This matters because the software-as-a-service (SaaS) model depends on loyalty, on the idea that customers won't flinch when they see your monthly charge.
决定消费者品牌忠诚度的关键往往是售后服务。
Frequently the after-sale services is the key which decide the brand loyalty for the customers.
如此一来，运营商就很难让客户建立起品牌忠诚度，更不用说向他们推销额外的收费服务了。
This makes it hard for operators to build brand loyalty, let alone sell premium services.
价值增加策略通过为顾客提供核心产品之外的服务来提高消费者忠诚度；
Valued added strategiesincrease loyalty by providing customers with more than just the core product; for example, for hotels, offering more than just a place to sleep.
一个示例启动场景是，使用Web 2.0为业务或产品构建一个社区，并以此驱动价值，如提高客户服务和品牌忠诚度。
One example starting scenario is to use Web 2.0 to build a community for your business or products, and drive value, such as improved customer service and brand loyalty.
因此，Nordstrom借由提供一流的商品质量、选择性与服务来经营——这三者维持着购物者的忠诚度。
Thus Nordstrom can build upon providing superb Quality, Selection and service-three of the top reasons that sustain shopper loyalty.
大大小小的公司都在持续更新产品和服务，提升售后服务质量，修订客户忠诚度方案。
Firms of all sizes continue revamping their product and service offerings, honing their customer service skills, and revising their loyalty programs.
商家已开始通过发送赠品和提升服务来提高顾客忠诚度，不过往往徒劳无功。
Stores hoping to increase loyalty are starting to promote giveaways and improve service, but often in vain.
酒店评论不但给酒店提供了改进服务的机会，还可以从中发现改进服务、增加客人的满意度和忠诚度的机会，甚至能因此减少运营成本。
Guest reviews not only offer hotels a chance for service recovery, they also can uncover opportunities for improvement, driving satisfaction and loyalty, and even reduce operating costs.
报告同时显示，营销人员常把忠诚度与折扣或免费产品和升级服务联系在一起，而不是提供更快、更好的服务或提高他们的客户处理技巧。
The study also reveals that marketers are mostly inducing loyalty with discounts or free products and premiums rather than quicker, better service or improved customer handling.
所有大大小小的公司持续修改他们的产品和提供的服务，磨砺他们的顾客服务技巧并再修正他们的忠诚度计划。
Firms of all sizes continue revamping their product and service offerings, honing their customer service skills, and revising their loyalty programs.
由于多种媒介相互融通，如评论、打分、产品推荐、社会网络媒体、即点即拨、即点击聊以及客户忠诚度系统，使得提供的服务越来越丰富了。
Services are getting richer, too, with features that include rich media capabilities, reviews and ratings, product recommendations, social media, click to call or chat and loyalty systems.
提高网站的客户服务和支持有助于提高忠诚度的顾客。
Improved Web customer service and support contribute to increased loyalty of existing customers.
该职位负责为顾客提供个人形象设计和咨询服务，培养顾客忠诚度，推动消费增长。
The position is accountable for providing personalized styling and consultation service for customers, with an objective to foster customer loyalty and spending growth.
上月，Netflix给DVD邮寄租用与流媒体服务包提价，考验了其订户的忠诚度。
Last month, the company tested the loyalty of its subscribers by raising the price of its video and streaming and mail order bundle.
通过在销售过程中为客户提供优质服务，从而提升客户忠诚度。
Drive customer loyalty through excellent customer service throughout the sales process.
客户服务对于客户的忠诚度有多重要？
在过去几年中，顾客关系管理的研究聚焦于如何提升顾客的忠诚度和服务品质。
In the past several years, the researches of customer relationship management are focused on how to promote customer loyalty and service quality.
而要提供顾客满意的服务，就必须了解顾客，加强对汽车服务顾客满意度及忠诚度的研究。
If wants to apply customer satisfying services, the enterprises must know customer and pay attention to service customer satisfaction and loyalty for completion need.
服务品质；自我概念；态度；购买意图与行为；满意度；忠诚度。
Service Quality; Self-Concept; Attitude; Purchase Intention and Behavior; Satisfaction; Loyalty.
服务失败会降低顾客的满意度和忠诚度，但这不等于企业就一定会失去顾客。
Service failure decreases customer satisfaction and destroys customer loyalty, which doesn't mean that the company will certainly lose customers.
从而使专业咖啡店提升自身的服务水准，增加咖啡店顾客的忠诚度。
Thereby enhance their own professional standards of service coffee shop, coffee shop to increase customer loyalty.
超级成功的销售员会用超乎预期的优质服务给客户制造惊喜，建立客户忠诚度，增加“回头客”。
Super successful sales people aim to surprise customers with better than expected service. This builds loyalty and repeat business.
超级成功的销售员会用超乎预期的优质服务给客户制造惊喜，建立客户忠诚度，增加“回头客”。
Super successful sales people aim to surprise customers with better than expected service. This builds loyalty and repeat business.
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