提出了一种基于用户期望的服务质量评价方法。
This paper proposes a quality rating method for Web services, which is driven by user's QoS expectation.
方法：运用SERVQUAL服务质量评价方法。
ME_ THODS: SERVQUAL service quality evaluation method was adopted.
本文以灰色模糊理论为基础，建立数学模型，结合SERVQUAL评价指标，得出一种新的服务质量评价方法。
This article based on the grey fuzzy theory, builds mathematic model, combines SERVAUAL evaluation index and educes a new method to evaluate the service quality.
然而，迄今为止，在研究生教育服务质量问题的评价方面仍然缺乏有效的方法。
However, there is a lack of effective method to evaluate service quality of postgraduate education.
实例表明，该方法能够实现对高校图书馆服务质量的快速、准确的评价。
The illustrational results show that we can realize a fast and accurate evaluation for college library service quality by this method.
本文的特点在于利用数学方法来预测航材的需求，运用航材保障率和资金周转率来评价航材保障系统的服务质量。
Also we can forecast the air spares demand by the order model, and use the air supply ratio land the capital ratio to evaluate the service quality of air supply system.
分析了进行维修服务质量评价的重要性，建立了维修服务质量评价的层次结构，提出分析模型和计算方法，并给出了一个具体实例。
The importance of evaluation of maintenance service quality was pointed out and its hierarchy structure was constructed. Analysis model and calculation method were put forward with a specific example.
第2章，系统研究服务质量、物流企业、评价方法等相关文献，了解已有研究成果；
Chapter 2, researching service quality, logistics, evaluation methods and other related documents, understanding the existing research results;
服务质量评价一直是服务质量管理的一个难题，目前大多数学者都接受的评价方法是SERVQUAL评价方法。
Service quality evaluation has always been a difficult problem of service quality management, most researchers accept the SERVQUAL evaluation method right now.
利用层次分析法对长春市道路客运质量进行评价，给出综合评价方法，并结合市某客运公司实际对该公司客运服务质量进行评价打分。
The analytic hierarchy process (AHP) is employed to evaluate the quality of the city road passenger transportation. A synthesized method is given and practically used in a passenger transport company.
实例表明，多维多层工程服务质量模型及模糊层次综合评判方法在工程咨询服务质量评价中行之有效。
The result shows the model and method are effective and feasible in the evaluation of the engineering cost consultation service quality.
并进一步运用模糊综合评价方法探讨该模型在工程咨询服务质量评价中的实际应用。
The paper further studies the application of the fuzzy comprehensive evaluation in the three engineering cost consulting enterprises based on the model.
并进一步运用模糊综合评价方法探讨该模型在工程咨询服务质量评价中的实际应用。
The paper further studies the application of the fuzzy comprehensive evaluation in the three engineering cost consulting enterprises based on the model.
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