其中包括服务质量的定义及构成，服务质量差距模型分析，以及影响零售业服务质量因素分析。

Include the definition of the service quality and constitute among them, the service quality margin model analysis, and influence the retail trade service quality factor analysis.

youdao

其中包括服务质量的定义及构成，服务质量差距模型分析，以及影响零售业服务质量因素分析。

Include the definition of the service quality and constitute among them, the service quality margin model analysis, and influence the retail trade service quality factor analysis.

youdao