服务质量差距模型表明了服务质量的形成过程。
The model of gaps in service quality shows the processes of service quality's formation.
第三部分，饭店企业内部服务质量差距模型的构建。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
英语培训；顾客感知服务质量；交互质量；服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
其中包括服务质量的定义及构成，服务质量差距模型分析，以及影响零售业服务质量因素分析。
Include the definition of the service quality and constitute among them, the service quality margin model analysis, and influence the retail trade service quality factor analysis.
在众多控制连锁零售店服务质量的方法中，神秘人的方法可以缩小服务质量差距中的“传递差距”，现已被越来越多的连锁品牌所使用。
There are many ways to control the service of chain stores. The Mystery Survey which is broadly used is an effective way to reduce the "Delivery Gap" in the total service gap.
在众多控制连锁零售店服务质量的方法中，神秘人的方法可以缩小服务质量差距中的“传递差距”，现已被越来越多的连锁品牌所使用。
There are many ways to control the service of chain stores. The Mystery Survey which is broadly used is an effective way to reduce the "Delivery Gap" in the total service gap.
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