你可以订立“服务水准协定”，列出你所期望的所有明细项目，但这都是生硬的办法，只能是业绩不佳时的马后炮。

You may have "service level agreements", specifying the details of what you expect, but these are blunt instruments and deal with poor performance only after it has happened.

youdao

你可以订立“服务水准协定”，列出你所期望的所有明细项目，但这都是生硬的办法，只能是业绩不佳时的马后炮。

You may have "service level agreements", specifying the details of what you expect, but these are blunt instruments and deal with poor performance only after it has happened.

youdao