介绍了数字参考咨询和数据挖掘，论述了基于挖掘技术的数字参考咨询系统设计框图及数据库结构设计。
This paper introduces digital reference service and data mining, and expounds the design flowchart of digital reference service system based on data mining and the design of database structure.
本文所述高校虚拟参考咨询系统是一项新兴的数字图书馆业务。
Academic Virtual Reference Service System is a rising digital library operation.
数字参考咨询服务系统是网络环境下图书馆建设的核心内容。
Digital reference service system is the core content of library construction under network environment.
目前国内大多数数字参考咨询服务系统的功能还不尽完善，有些系统没有实时咨询模块，有些系统则缺乏完整的常见问题库或没有专家调度。
Functions of most domestic DRS systems are not perfectly developed at present. Some DRS systems have no real-time module, lack of well-developed FAQ database or short of expert-dispatched.
目前国内大多数数字参考咨询服务系统的功能还不尽完善，有些系统没有实时咨询模块，有些系统则缺乏完整的常见问题库或没有专家调度。
Functions of most domestic DRS systems are not perfectly developed at present. Some DRS systems have no real-time module, lack of well-developed FAQ database or short of expert-dispatched.
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