“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。

By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.

youdao

“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。

By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.

youdao