本文分析了顾客投诉对企业的意义、顾客投诉的行为及心理特点，以及管理顾客投诉的方法。

In this article, we will analyze on the significances, the behaviors and psychology characteristics of customer complaint to the company, and the way to how to manage customer complaint.

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比较两组病人透析期间心理障碍发生情况、病人满意度及投诉情况。

Then the occurrence of psychological obstacles during dialysis, satisfaction and complaining of the two group patients were compared.

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比较两组病人透析期间心理障碍发生情况、病人满意度及投诉情况。

Then the occurrence of psychological obstacles during dialysis, satisfaction and complaining of the two group patients were compared.

youdao