戴明博士和其他的管理学家发现，一家公司里的问题，大约15%是可以由职员控制的，约85%或以上是由管理层控制的。
Dr. Deming and other management experts found, a company issues, about 15% can be controlled by the staff, about 85% or more by management control.
爱德华.戴明（1900-1993），耶鲁大学的博士，兼为物理学家、统计学家。美国数学家瓦尔特.休哈特鲜为人知，戴明将其理念应用于业务流程。
W. Edwards Deming (1900-1993) was a physicist/statistician with a PhD from Yale who applied the ideas of a little-known American mathematician, Walter Shewhart, to business processes.
爱德华.戴明（1900-1993），耶鲁大学的博士，兼为物理学家、统计学家。美国数学家瓦尔特.休哈特鲜为人知，戴明将其理念应用于业务流程。
W. Edwards Deming (1900-1993) was a physicist/statistician with a PhD from Yale who applied the ideas of a little-known American mathematician, Walter Shewhart, to business processes.
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