弗雷斯特研究公司今天发布的一份报告将2010年称为智能手机之年。
Forrester Research issued a report today that calls 2010 the year of the smart phone.
“其实这是新兴的聊天商务，”弗雷斯特研究公司的分析师莉莉·瓦伦说道。
"We're talking about the emergence of chat commerce, " said Lily Varón, an analyst at Forrester Research.
商业的成功总是由整体客户体验的质量所决定的。——弗雷斯特研究公司，2001。
Business success is always defined by the quality of the overall customer experience. -forrester Research, 2001.
弗雷斯特研究公司的查尔·斯戈尔文说乔布斯的计策之一便是决定哪些项目公司不应该去做。
Charles Golvin of Forrester, a research firm, says that one of Mr Jobs's greatest skills has been to decide which projects the firm should not undertake.
很难使用的网站会阻挠客户，丧失收入，进而削弱你的品牌。——弗雷斯特研究公司，1998。
Websites that are hard to use frustrate customers, forfeit revenue and erode brands. -forrester Research, 1998.
弗雷斯特研究公司在此次网上消费者调查中，询问公众是否认为通过发送短信进行的捐款已送达了目的地。
An online consumer survey by Forrester Research that asked people if they thought money donated through texting actually went where it was supposed to, found only 16% (of 134 respondents said yes.
“速度是绝对重要，”弗雷斯特研究公司的谢里•麦克·莱什说：“但它其实只是版本升级赛马，谁要是总能推出新版本，谁就是那匹最快的马”。
"Speed is absolutely important," said Sheri McLeish of Forrester Research. "But it's really just a horse race, with whoever comes out with the latest release generally the fastest."
“速度是绝对重要，”弗雷斯特研究公司的谢里•麦克·莱什说：“但它其实只是版本升级赛马，谁要是总能推出新版本，谁就是那匹最快的马”。
"Speed is absolutely important," said Sheri McLeish of Forrester Research. "But it's really just a horse race, with whoever comes out with the latest release generally the fastest."
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