然后在系统设计和分析上对呼叫中心的开发进行了一般化的抽象，采用模块化的思路较好的解决了呼叫接入、人工座席调度等抽象问题的具体实现。

Then we abstract the analyze and implementing process of Call Center, Using modular method to solve the abstract problems, such as call access and agent schedule.

youdao

然后在系统设计和分析上对呼叫中心的开发进行了一般化的抽象，采用模块化的思路较好的解决了呼叫接入、人工座席调度等抽象问题的具体实现。

Then we abstract the analyze and implementing process of Call Center, Using modular method to solve the abstract problems, such as call access and agent schedule.

youdao