分别从财务、客户、技术创新等层面设置了评价指标，使不同层面的指标形成一条因果关系链。
Setting evaluation index on the levers of financial, client and technical innovation to form a relation chain of cause and effect.
然后从可得性、及时性、货物状况、交流性和响应性等五个方面建立了开放式的、评价零售业中供应商客户服务质量的指标体系。
Then an open evaluation system of customer service quality is established according to availability, timeliness, the condition of product, communication and responsibility.
对房地产产品营销渠道系统基于终端客户进行CSI评价，建立了房地产产品营销渠道CSI评价指标体系。
CSI appraisal based on terminal customer on realty products 'marketing channel system being made, Index system of CSI appraisal on realty products 'marketing channel being established.
把客户满意度评价作为考核与评定的关键性指标，通过分析它的实施过程，来说明港埠业企业流程再造的实践意义。
The customer satisfaction assessment shall be a key element in the evaluation, through which the implementation process can be analyzed and the practice of BPR can be highlighted.
如何设计一套实用的客户价值评价指标体系仍是尚未解决的问题。
How to design a reasonable evaluation system of customer value is still an unsolved problem.
得出以客户经理岗位工作分析为基础的以关键指标体系，以目标管理为核心的绩效评价指标体系。
The system after research is with Sales Manager working analysis as the key index, and with the target management as the core.
第四节是本章的重点：从财务、客户、流程、学习与成长四个角度构建生产企业物流绩效评价指标体系。
The fourth part focuses on the guideline to establish the manufacture enterprise logistic evaluation according to the four aspects of finance, clients, internal process and innovation and learning.
最后通过案例进一步研究了物流客户服务绩效评价指标体系的应用方法，为物流企业客户服务绩效评价提供了范例。
Finally, it further studies the application method of logistics customer service performance indicator system for providing a model of logistics enterprise customer service performance evaluation.
根据烟草商业企业业务数据和卷烟营销特点分析，设计客户分类评价指标模型。
A clustering attributes model had been designed which come from the analyzing of tobacco commercial enter-prise 'sale data and characteristic.
并对客户满意度指标体系进行探索性因子分析以及验证性因子分析，证明了本研究提出的评价指标体系具有合理性与有效性。
And customer satisfaction index system for exploratory factor analysis and confirmatory factor analysis, this study proved that the evaluation index system is a reasonable and effective.
而现有的企业绩效评价体系也是侧重于财务性指标，诸如企业信用等级、客户满意度等定性指标还不够完善。
The actual enterprise performance value system lays emphasis on financial index and the qualitative index such as enterprise credit grade, customer satisfaction etc. are not enough.
接下来，运用这两套评价指标体系分别计算酒店客户终身价值中的当前价值与潜在价值，并依此进行客户细分与客户定位。
Next, the paper proposes how to calculate the present value and potential value of hotel customers by these two sets of evaluation system, and accordingly segment and position customers.
研究了怎样利用数据挖掘技术的各种方法，在分析型CRM的客户评价系统中进行客户关系指标评价以及市场预测等。
It is studied that how to score the key figures in customer relationship and how to forecast the tendency of the market through the appropriate method of data mining.
在分析和构建一套合理的企业客户忠诚度评价指标体系的基础上，提出了一种基于PCA/DEA的企业客户忠诚度复合评价模型。
Based on the analysis and establishment of a reasonable customer loyalty evaluation system, a combined PCA/DEA customer loyalty evaluation model was proposed.
供电服务外部总体测评应用客户满意度测评理论，建立了适合我国供电企业的客户满意度模型及客户满意度评价指标体系；
The integrated service evaluation system included power supply service quality's external overall evaluation system, specific business evaluation system and internal support evaluation system.
供电服务外部总体测评应用客户满意度测评理论，建立了适合我国供电企业的客户满意度模型及客户满意度评价指标体系；
The integrated service evaluation system included power supply service quality's external overall evaluation system, specific business evaluation system and internal support evaluation system.
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