用户可以通过网上聊天和电子邮件相互交流，或者与客户服务代表交流。
The users may use chat and E-mail to communicate with each other and with customer service representatives.
例如，与数据库管理员相比，客户服务代表需要更受限制的访问级别。
For example, a customer service representative would need a much more restrictive access level than a database administrator.
一个较低级的客户服务代表可能不能看到高优先级的客户。
Where as a lower level customer service representative may not be able to see high priority customers.
我们已经安排了客户服务代表在这个区域工作，来指引和帮助旅游者。
We have assigned customer service agents to work in the kiosk areas to guide and help travelers.
如果用户和客户服务代表能够联合浏览新的索赔创建表单并与之交互的话，那么那将是一个更好的体验。
It would be a much better experience if the user and customer service rep could jointly browse and interact with the new claim creation form.
单击新索赔表单上的一个按钮呼叫一位客户服务代表。
Click a button on the new claim form to call a customer service rep.
在这个示例索赔创建表单中，要保护隐私，允许客户服务代表看到事故中的另一方的姓名也许是不明智的。
In the example claim creation form, to maintain privacy it's probably not wise for the customer service rep to see the name of the other party in the accident.
在本文中，我们将探索这样一个场景：实现三个小部件，以支持一个客户服务代表来帮助一个用户，该用户正在尝试完成并提交一个在线表单。
In this article, explore a scenario that implements three widgets that enable a customer service rep to help a user who is trying to complete and submit an online form.
然后，他使用点击呼叫和共同浏览功能从一位客户服务代表那里寻求帮助。
They then solicit help, using click-to-call and co-browsing, from a customer service rep.
客户服务代表必须通过电话读出长长的保单编号，用户必须收听并在表单域中输入该编号信息。
The customer service rep has to read a long policy number over the phone, and the user has to listen and type that number into the form field.
这个开发中的应用程序是公司的一个关键在线模块，供遍布世界的该公司的销售和客户服务代表使用。
This particular application under development is a critical online module to be used by the sales and customer-care representatives of the company who are distributed all over the world.
这样，客户服务代表就可以在HTML表单中直接提供帮助，而不必在电话上交换信息。
Then, the customer service rep could provide assistance directly in the HTML form and the information exchange does not take place over the phone.
我是8个地区的客户服务代表。
与客户服务代表协作在提交前确保Web表单的准确性和完整性。
Work directly with a customer service representative to ensure the accuracy and completeness of Web forms before submission.
ceaCollabFilter属性中的默认值导致在写入者（本例中为客户服务代表）的窗口中屏蔽这个输入值。
The default value in the ceaCollabFilter attribute causes the masking of the input value in the window of the writer (in this case, the customer service rep).
假定此时您需要一位客户服务代表的帮助，因此您单击Call按钮。
Assume that you need help from a customer service rep at this point, so you click the Call button.
Acme想利用WebSphereApplicationServerCEAFeaturePack来快速有效地连接客户服务代表和在填写一份新的索赔申请单时遇到问题的客户。
Acme wants to leverage the WebSphere Application Server CEA Feature Pack to quickly and effectively connect customer service reps with customers who are having problems filling out a new claim form.
您可以通过在客户服务代表的窗口中的Policynumber域中输入一个值来测试双向表单功能。
You can test the two-way form capabilities by entering a value in the Policy number field in the customer service rep's window.
他们可以使用这个新的ClickToCall小部件来呼叫一位客户服务代表。
They could call a customer service rep using the new ClickToCall widget.
要开始会话，客户服务代表（他已从CallNotification 小部件打开共同浏览会话）拥有会话的控制权。
To begin the session, the customer service rep, who opened the co-browsing session from the CallNotification widget, has control of the session.
资源（例如客户服务代表、销售经理之类的角色，或者例如Web服务器、应用服务器之类的资源）
Resources (roles such as customer service representative, sales manager, or resources such as Web server, app server)
例如，存在这样一个访问控制策略，其允许担当客户服务代表角色的所有用户执行客户管理操作。
For example, there is an access control policy that allows all users that fulfill the customer Service Representative role to perform customer management operations.
单击一个按钮启动一个会话，客户和客户服务代表可以在这个会话中查看索赔表单数据并与之交互。
Click a button to start a session in which both the customer and customer service rep can view and interact with the claim form data.
此用例代表由客户服务代表执行的人员活动，该代表将解决库存问题。
This use case represents a Human Activity performed by a customer service representative who resolves issues of stock availability.
或许咱们应该把这个“客户服务代表”改成“服务人的代表”来提醒每个人——客户们首先都是人。
Perhaps we should change the term "customer service representative" to "people service representative" just to remind everyone that customers are people too.
要启动与客户的共同浏览会话，客户服务代表可以访问的一个页面必须有一种方法来监听进入的呼叫并发起这样的会话。
To start a co-browsing session with the customer, a page accessible by the customer service rep must have a way to listen for incoming calls and initiate such sessions.
如果客户不离开索赔创建表单就能够拨打客户服务代表的电话的话，那么客户就会感到更方便，并能节约一些时间。
It would be easier, and save time, if the customer could place a call to a customer service rep without leaving the claim creation form.
将客户开始填写的索赔表单中的数据自动复制到由客户和客户服务代表共同浏览的索赔表单。
Automatically copy data from the claim form a customer started filling out to the one being co-browsed by the customer and customer service rep.
验证这个客户的身份之后，客户服务代表可以查询该保单编号并将其告知该用户。
After verifying the customer's identity, the rep could look up and relay the policy number to the user.
连接建立后，客户服务代表认为最好进入一个共同浏览会话来解决这个问题。
After you're connected, the rep decides it would be best to enter a co-browsing session to solve the problem.
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