三月一日,客人名字是约翰?
通过客人资料,建立良好的客户关系, 如果可能,称呼客人名字,通知客人有关活动和酒店耐促销的东西。
Establish good guest contact by setting up guest history cards, greet guests by name whenpossible, infrom regular guests about activities and promotion in the Hotel.
我希望把我的名字从客人名单上划掉。
他想从客人名单中撤出自己的名字。
他的名字已从客人名单上删除。
莉莉的名字有没有被列在客人名单上呢?
原因:问候确定通话的基调。提及饭店的名称可使客人确信电话打到了正确的饭店。提供本人名字给人以亲切感。
Why: the greeting sets the tone for the call. Mentioning the hotel name reassures the guest they have called the correct hotel. Offering a name gives a personal touch.
原因:问候确定通话的基调。提及饭店的名称可使客人确信电话打到了正确的饭店。提供本人名字给人以亲切感。
Why: the greeting sets the tone for the call. Mentioning the hotel name reassures the guest they have called the correct hotel. Offering a name gives a personal touch.
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