实体环境质量对顾客满意感有直接的正向影响，对顾客忠诚感有间接的正向影响；
Service physical environment quality has a significant positive and direct impact on customer satisfaction and has a significant positive but indirect impact on customer loyalty;
实体环境质量对顾客满意感有直接的正向影响，对顾客忠诚感有间接的正向影响；
Service physical environment quality has a significant positive and direct impact on customer satisfaction and has a significant positive but indirect impact on customer loyalty;
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