最后对坐席系统进行了测试工作，并得出测试分析结果。
Finally, the agent system is tested completely and the testing result is analyzed.
本文还针对客户需求和业务需要，对坐席系统做出了改进，并对具体的改进做了详细的介绍。
This paper also focus on customer needs and business needs to make improvements to the agent system. The improvements will be specified.
实验结果证明该方法提高了坐席工作的效率和灵活性，为将来系统升级提供了便利，并且设计更加规范合理。
The result shows that the method improved the efficiency and flexibility of the agent. Advanced upgrades of the system are more facilitate, and the design is more reasonable.
摘 要：呼叫中心是通过交互式的呼叫导航和人工坐席通信为客户提供协助和咨询的交互式增值服务系统。
Absrtact: A call center is an interactive value- added service system providing assistance and consulting to customers through interactive call navigation and human agent communication.
摘 要：呼叫中心是通过交互式的呼叫导航和人工坐席通信为客户提供协助和咨询的交互式增值服务系统。
Absrtact: A call center is an interactive value- added service system providing assistance and consulting to customers through interactive call navigation and human agent communication.
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