通过计算当前的帮助呼叫数量和解决所需的时间，IT经理认为有必要设置这个职位。
By measuring the number of calls and the time needed to resolve them, the it manager can judge the usefulness of the position.
语音响应或记录：如果你回答了自己的延迟时间内设置来电，呼叫会话将被记录下来。
Voice response or record: If you answered incoming calls by yourself within the delay time you set, call conversations will be recorded.
语音响应或记录：如果你回答了自己的延迟时间内设置来电，呼叫会话将被记录下来。
Voice response or record: If you answered incoming calls by yourself within the delay time you set, call conversations will be recorded.
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