训练呼叫中心运营经理及为呼叫中心提供支撑的内部服务机构人员，使其掌握联络呼叫中心日常管理所需技能。
Train the contact center operations managers and those internal service organizations that support the contact center, with the skills needed to manage contact centers on a day-to-day basis.
如果没有IT去升级CRM的工作流，运营经理就不能更改呼叫中心的流程。
And an operations manager can't change a call center process without it updating the CRM workflow.
呼叫或联系中心经理负责组织和控制呼叫或联系中心的运营。可能在呼叫中心工作。
Organises and controls the operations of a call or contact centre. May work in a call centre.
呼叫或联系中心经理负责组织和控制呼叫或联系中心的运营。可能在呼叫中心工作。
Organises and controls the operations of a call or contact centre. May work in a call centre.
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