CAB的产生受到了诸如Dell呼叫中心等应用程序的启发，这类程序主要由呼叫中心代表使用来提供以任务为核心的用户体验。
Composite application Guidance and CAB were inspired by applications such as the Dell call center application that is used by call center representatives to provide a task centric experience.
我们的门户允许使用呼叫中心代表(call center representative)来回答客户的问题，例如判断索赔状态或者复审策略信息。
Our portal enables call center representatives to field questions from customers, such as determining the status of a claim or reviewing policy information.
在这里，终端用户是Jane，她是一位客户服务代表，正在与一个呼叫中心应用程序户交互。
In this case, the end user is Jane, a customer service representative, who is interacting with a call center application.
呼叫中心人员，前线服务人员，客服代表。
Call Center Reps, all Frontline Personnel, customer service Reps.
如何与话务代表交流他们工作的质量、数量的评估结果，用呼叫中心要达到的需求标准与之相比较以澄清市场活动的目标。
How to communicate the results of their qualitative and quantitative instruments to an agent, comparing them with the benchmarks needing to be reached for the center to realize its program's goal.
学习如何加强呼叫中心文化，以及通过积极的加强型小组指导培养话务代表的合作。
Learn how to enhance the Contact Center culture and cultivate agent cooperation through Positive Reinforcement Peer Team Coaching.
从朗讯科技分离出的新的企业网络集团宣布一个解决方案，使呼叫中心的业务代表可以在任何远端地点工作。
The new Enterprise Networks Group to be spun off from Lucent Technologies announced a solution that enables contact center agents to work from any remote location.
从朗讯科技分离出的新的企业网络集团宣布一个解决方案，使呼叫中心的业务代表可以在任何远端地点工作。
The new Enterprise Networks Group to be spun off from Lucent Technologies announced a solution that enables contact center agents to work from any remote location.
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