摘要：目的：为提高医院门诊药房服务质量提供参考。
ABSTRACT: OBJECTIVE: To provide reference for improving the service quality of outpatient pharmacy in hospital.
前言：目的：减少和防止医院门诊药房的投诉事件的发生。
OBJECTIVE: To reduce and prevent the incidence of complaint events in outpatient dispensary.
结论大型三甲医院门诊药房工作影响药品调剂人员的健康。
CONCLUSION the works of outpatient pharmacy in large 3a hospital influence the dispensers health.
目的关注大型三甲医院门诊药房药品调剂人员的职业健康。
OBJECTIVE to pay attention to the occupational health of the dispensers of outpatient pharmacy of large 3a hospital.
前言：目的：探讨医院门诊药房如何开展有效的患者用药教育。
OBJECTIVE: to explore the effective way to carry out medication education in patients in hospital outpatient pharmacy.
方法：分析医院门诊药房实施患者用药教育的必要性，并设计具体方式。
METHODS: the necessity to provide medication education for patients in hospital outpatient pharmacy was analyzed and the specific modes were designed.
文章通过门诊药房服务质量的改进，对当前医院门诊药房服务模式及服务内容进行了探讨。
With the improvement of service quality management in outpatient dispensary in our hospital, this article discussed the service model and content of outpatient dispensary in the hospitals.
方法：采用问卷调查的方式，对在成都市某“三甲”医院门诊药房取药患者的满意度及相关影响因素进行调查分析。
METHODS: a questionnaire survey was conducted to investigate and analyze the patients' satisfaction and related influential factors to outpatient pharmacy in a third grade class-A hospital in Chengdu.
方法对1997年以来西安市中心医院门诊西药房的四种工作模式进行回顾和分析。
Methods To review and analyze the working modes since 1997 in outpatient pharmacy of our hospital.
目的探讨大中型综合医院门诊西药房的工作模式，以提高医院质量管理水平。
Objective to study the working modes in outpatient pharmacy of medium - sized hospital, so as to improve level of health quality management of hospital.
门诊药房是医院门诊服务系统的重要组成部分，同时也是提升医院门诊服务质量的关键环节之一。
Outpatient pharmacy is an important component as well as a key link of improving service quality in outpatient department.
门诊药房是医院门诊服务系统的重要组成部分，同时也是提升医院门诊服务质量的关键环节之一。
Outpatient pharmacy is an important component as well as a key link of improving service quality in outpatient department.
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