本文探讨了图书馆读者满意与质量管理的内涵，并阐述了读者满意制度的管理职能、人力资源管理及建立完善的质量体系结构。

This paper studied the meaning of reader's satisfaction and quality management, discussed ifs management function the management of human resource, and the establishment of perfect management system.

youdao

本文探讨了图书馆读者满意与质量管理的内涵，并阐述了读者满意制度的管理职能、人力资源管理及建立完善的质量体系结构。

This paper studied the meaning of reader's satisfaction and quality management, discussed ifs management function the management of human resource, and the establishment of perfect management system.

youdao