本论文首先，通过研究国内外客户知识管理的最佳实践，得出这类企业的共性和一般性的策略，作为下文针对性研究的参考。
At first, this thesis, by studying at best practices of home and abroad's CKM, comes to the common and general strategy, it could be looked as the basis of following specific research.
本论文首先，通过研究国内外客户知识管理的最佳实践，得出这类企业的共性和一般性的策略，作为下文针对性研究的参考。
At first, this thesis, by studying at best practices of home and abroad's CKM, comes to the common and general strategy, it could be looked as the basis of following specific research.
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