''We will not accept and have zero tolerance towards any words used or actions taken by our staff that are racially offensive, '' Lim Swee Say, NTUC's secretary general, who is also a cabinet minister, said in a statement.
While accepting that there was no such thing as "zero risk" in such cases and that doctors could not predict the actions of their patients, the court found that Canarelli had made several mistakes in Gaillard's treatment.